F.A.Q.

Here you will find a selection of our most frequently asked questions & answers - if you require any further information please call us on (01939) 210800.

How can I view the rest of your website products & prices ?

To view our website, you will need to register for a Trade Only Account - WE ARE UNABLE TO SUPPLY THE GENERAL PUBLIC - by clicking the following link: http://www.marvells.com/shop/register

I already have an account with you but I can’t seem to access your website, why is that?

The trade credit account you hold with us is not directly related to the web therefore to access the online site, you will need to register for a separate web account on the 'Register an Account' page (http://www.marvells.com/shop/register).

You will then be able to access the full Marvell’s website and purchase online.

What is your minimum order value ?

Our minimum order value is just £200.00 ex. VAT.

All prices listed are in £ Sterling excluding VAT & all items are correct at time of print.

How can I pay for my order ?

We accept most major credit or debit cards (no charge), cheques or preferably BACS (please call for bank details)

How much will I get charged for delivery ?

Delivery is FREE providing you can meet the following order values for the specified areas:

England & Wales:	£400.00 ex. VAT
Scotland (Borders) & Post Codes: SA, PL, TA, TD, TQ, TR:	£500.00 ex. VAT
Post Codes: AB, DD, IV, KW, PA, PH	£600.00 ex. VAT
Northern Ireland & Eire:	£700.00 ex. VAT
Offshore:	P.O.A.

Orders over £400.00 but under the 'free delivery' value are eligible for a 50% subsidy.

For example if you wanted delivery to an 'AB' postcode in Scotland but only placed a £500.00 order, we would pay half of the delivery charge.

PLEASE NOTE THAT ALL CLEARANCE LINES WILL BE SUBJECT TO DELIVERY CHARGES.

How long will delivery take and what happens if I order something that's not in stock ?

We aim to despatch orders within 24 hours of payment being received (proforma invoices) or the order being processed (account customers).

If we are, for any reason, unable to fulfil part of your order, it will be placed on 'back order' until the items arrive into stock, then despatched to you at no additional cost (providing the back order value is higher than £100.00 ex VAT)

What do I do if I receive a damaged item ?

In the unlikely event of any damages, goods must be reported within 3days by emailing returns@marvells.com or calling (01939) 210800.

Are you able to export overseas ?

Marvell's have exported goods to Europe, India, Japan, New Zealand, and the Middle East amongst others - we welcome any enquiries from any country worldwide.

Do you have a showroom ?

You are always more than welcome to come and browse our 4,000 sq. ft. of newly refurbished showrooms should you wish to view the products then place an order for delivery or collection.

Do you produce a catalogue and how do I get one ?

We print and distribute over 10,000 A4 glossy full colour catalogues each year. To request a catalogue, please register for a website trade account & a member of our marketing team will be in touch. You can also download a PDF version of a catalogue when your trade log-in has been activated.

Can you help me if I want a bespoke product that I can't see in your catalogue or on your website?

We are happy to source new and exclusive products for customers, whether its an old item you have lost supply for, or something totally new. Please call or e-mail James, our Purchasing Manager, on james@marvells.com or (01939) 210800.

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F.A.Q.